About a year ago, I bought a German program called Piccure+. In principle, this program does the best job at sharpening blurred images due to lens softness or to camera shake. But it has a very strange (very German!) user interface, and more important, even though they claim support for DxO OpticsPro (my favorite photo editing program), I could never get it to work with DxO. In fact, TIFF files exported from DxO using the specs Piccure+ said to use, would not import into Piccure+, either from within DxO using PiccureExternal, or importing the TIFF into the full Piccure+ app on my Mac.
The only support avenue available on their Web site is an e-mail via zendesk (firstname.lastname@example.org). I have sent 9 e-mails to them over the past year without receiving a single response.
Their contact information, shown here is woefully out of date. Prof. Dr. Hans Ruder died in 2015, and this phone number (the only one on their site) is not answered.
Here are my e-mails to Piccure via zendesk (none of then have been answered):
So, being desperate, I tried to contact Piccure via Facebook.
Here is the log of my Facebook interactions with Piccure:
JAN 27TH, 9:56AM
JUN 4TH, 5:19PM
JUN 4TH, 7:11PM
JUN 6TH, 1:29PM
JUN 8TH, 2:11PM
JUN 9TH, 9:08AM
Does anyone see abusive comments here?
So, I got an e-mail address from the network registration database, email@example.com. He/she responded with
Dear Mr Rome, your emails have been flagged as offensive (abusive language) in the past, that is why our system blocked them going forward. We will no longer offer any support to you. You purchased a license for a software you could test for 30 days - not a license to offend our employees. Regards piccure+ team
Finally, today they washed their hands of me:
James Rome, This is a confirmation of the return processed for: piccure+ Standard (1 Activation) Return Total: $99.00 Return Reason: Other Reason - Refrain fron contacting or badmouthing us. We will deactivate the license and block you going forward. --- Piccure Support firstname.lastname@example.org
I responded as follows:
Your Return [PIC150622-7344-51184]
No support and accusing me of abusing you is not badmouthing. I shall
certainly recommend that people not buy your product, since it never
worked properly for me, and with no support, it was useless.
Thanks for refunding my money.…
If you need any support, or want to use DxO OpticsPro with Piccure+, DO NOT BUY Piccure+. I resent being accused of abuse for requesting support and not receiving it. I own a software company and would call a customer who is having problems on the telephone.
same think happened to me I think mine quit working and they wont answer my emails
They did indeed refund mty money at least.